Refunds

This is an English translation of the Japanese original. If there is any discrepancy between the two, the Japanese version prevails.

ARCOIRIS is digital content delivered as a download, so delivery of the product is complete once it reaches you. For this reason, we do not accept returns or refunds for reasons of your own convenience. Before purchasing, please be sure to check the system requirements on the product page.

When a Refund Applies

In any of the following cases, we will respond by providing a corrected version, guiding you to download again, or issuing a refund.

• The file is corrupted and cannot be downloaded or unzipped
• The product cannot be loaded into DaVinci Resolve, or does not work as described on the product page
• The product does not work on Windows (our test environment is macOS, so if it does not work on Windows, we will issue a refund)
• What was delivered is different from the product you purchased

When a Refund Does Not Apply

• Reasons of your own convenience, such as the look not being what you expected, or no longer needing the product
• Trying to use the DCTL editions or the PowerGrade in the free version of DaVinci Resolve (these require DaVinci Resolve Studio)
• Using the product in an environment we have stated is unsupported (such as AMD GPUs)

Deadline

Please contact us within 14 days of the date of purchase.

How to Request

Please send the following through the contact form or LINE (ID: @782utres).

• The email address used for your purchase
• The name of the product you purchased
• The problem (your OS and DaVinci Resolve version, and what you see on screen)

For details of our contact channels, see Contact.

How Refunds Are Made

Refunds are made only to the credit card used for the purchase. We cannot refund to a different card or to a bank account.

After the refund is processed, it takes about 5–10 business days to appear on your statement, depending on your card issuer.

After a Refund

Please delete all files of the refunded product from your devices.